Frequently Asked Questions (FAQ's) about our website and online ordering processesWe've attempted to answer many of the questions we frequently encounter below. If you don't have yours answered below, just click here to go to our Contact Us section and send us an email inquiry. We'll get right back to you, normally on the following business day!
How do I set up or get a USER NAME/PASSWORD?If this is your FIRST time to use our site, you will set up your own User Name and Password when you go through the check-out procedure. When you get ready to "check out" (if this is indeed your FIRST time to check-out on our site), then you will use the NEW CUSTOMER section on the Shopping Cart page.
Simply enter your email address and create a password (anything will do, but be sure to use something you'll remember the next time you visit us!). Type the SAME PASSWORD again in the Confirm Password box (just to make sure you entered it properly), and click on the Continue To Check-Out bar below your entry.
NOTE: All Address and Shipping information that you enter during your "first" check-out is stored, so when you visit again, we'll have it all stored for you (you can update it if anything has changed since your last visit!). Just be sure to record your User Name and Password so that you can use both again the next time you visit and log in. We also store your credit card information for ease of use on future visits, but this storage is encyrpted according to industry standards and guaranteed by Authorize.net to be secure.
How do I change the quantity of something in my Shopping Cart?While on the Shopping Cart page, simply highlight the quantity ordered and make your change, and then click the Update Quantity button to see the new price extensions (and any quantity discounts earned) reflected.
How do I delete an item from my Shopping Cart?You may delete any item in your current Shopping Cart simply by clicking on the Remove button on the right end of the line displaying that item.
An item seems to have "disappeared" from my Shopping Cart...what causes that?Most likely, you have clicked the "Back" button and gone "back" in your order sequence to a point prior to where the item was added to your cart. Note the back (<) and forward (>) arrows (normally in the top left corner of your browser) and see if the back arrow (<) is highlighted. If so, click the foward (>) arrow and it will move you "forward" in your order process and you will see the item reappear in your cart.
What if I need to speak to someone while placing my order online?We're a;ways happy to speak with you, but our staff is only available during our normal office hours of Monday-Friday, from 9:30 am to 7:00 pm. You may email us at Crossway@WebFulfillmentServices.com or contact us by phone at 1-864-268-6007 and ask for the Website Help Desk.
Why do shipping charges show in my check-out cart when orders over $89 are FREE SHIPPING?It is possible that your ORDER TOTAL is more than $89.00, but the MERCHANDISE TOTAL (cost of all products bought, not including any applicable sales taxes or shipping costs) does not equal or exceed $89.00. A running total showing how much more in merchandise you need to purchase in order to qualify for our FREE Economy Shipping is displayed just below the Order Summary area on the Shopping Cart page.
Please note also that some items require freight or other specialized shipping methods, and therefore do not "qualify" for free shipping, nor do they count in the merchandise total needed to achieve free shipping. These items are also not reflected in the running total of what is needed for the order to qualify for free economy shipping. Those heavier or bulkier items (that must ship via freight) are NOT eligible for free shipping, regardless of order amount.